What you will need:
- Clickfunnels Account.
Step 1: Contact Support
- Select Get Help from the Help menu.
- Or click on the chat icon in the bottom right corner of the screen.
General Inquiries and Support
For general inquiries and support, you can click the support icon in the bottom-right corner of this page or within the Clickfunnels App.
When is Support Available?
Monday - Friday, 9:00AM - 5:00PM EST
Suggested Practices before contacting support:
Prior to contacting support, please make sure that you search through our Knowledge Base.
You may do so by clicking the search bar at the top of the screen
Marketing / Strategy / Traffic Questions
It’s also important for you to know that our technical support staff will not be able to provide you with any marketing or strategic advice.
To receive this advice we recommend that you ask in our Facebook group of over 100,000+ experienced marketers, entrepreneurs, business owners, and ClickFunnels users.
To join our Facebook group, please visit the link below:
How to Expedite Your Support Request
To expedite your support request and get you on the path to building profitable funnels it's important to provide as much detail as possible about what is going on.
In most cases, we need the following information:
- Your ClickFunnels account email address
- Name of the Funnel
- Name of the Funnel Step
- Live Page URL (not the URL inside the app)
- What is the expected outcome
Case Specific Information
- Login details for any 3rd party integrations
- Domain names
- Make sure to only have 1 support request or question per thread. If you have additional questions, please submit them as a new conversation.
- Please only submit one request for the same issue. Submitting extra requests for the same issue creates extra work for our support agents and slows down response time for you and other users.
If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.