Before Contacting Support
Prior to contacting support, please make sure that you search through our Knowledge Base.
You may do so by clicking the search bar at the top of the screen.
If after reading through the knowledgebase articles, you still need assistance, please read through the information below to learn how to expedite your support request.
There are a few different ways to get a hold of us and a few different email addresses, depending on what you need.
General Inquiries and Support
For general inquiries and support, you can click the support icon in the bottom-right corner of this page, in the app, or email us directly.
When is Support Available?
Monday - Friday, 9:00AM - 5:00PM EST
To send us an email directly, please send it to firstname.lastname@example.org
For Billing Inquiries
Please email email@example.com for any questions regarding payments or issues with logging in to your ClickFunnels account.
To Report Spam or Abuse
To report spam or abuse, please send an email directly to firstname.lastname@example.org
For DMCA Takedown Requests
Have a question for our affiliate manager?
Send an email to email@example.com
Marketing / Strategy / Traffic Questions
It’s also important for you to know that our technical support staff will not be able to provide you with any marketing or strategic advice.
To receive this advice we recommend that you ask in our Facebook group of over 100,000+ experienced marketers, entrepreneurs, business owners, and ClickFunnels users.
To join our Facebook group, please visit the link below:
You may also reach out to one of our ClickFunnels Certified Partners.
Done-For-You Service Requests
ClickFunnels does not offer any Done-For-You (DFY) Services. We highly recommend reaching out to our ClickFunnels Certified Partners.
If you would like 1-on-1 ClickFunnels coaching, please sign up to attend a demo session by clicking the button below.
How to Expedite Your Support Request
To expedite your support request and get you on the path to building profitable funnels it's important to provide as much detail as possible about what is going on.
In most cases, we need the following information:
- Your ClickFunnels account email address
- Name of the Funnel
- Name of the Funnel Step
- Live Page URL (not the URL inside the app)
- What is the expected outcome
Case Specific Information
- Login details for any 3rd party integrations
- Domain names
This will help us get your roadblock out of the way and get you moving forward as quickly as possible.
To further assist in helping us understand what you are trying to accomplish, you may also send us screenshots and/or screenshare videos.
If you send a video, please keep brief, to the point, and under two minutes max.
If the issue that you are experiencing is with a third party integration or custom domain, please send us the login credentials for these external accounts as well. (In order to protect your information, please set up a temporary password for us to use that can be changed after we have completed our investigation.
A few more very important aspects to submitting a successful support request is:
- Make sure to only have 1 support request or question per thread. If you have additional questions, please submit them as a new conversation.
- Please only submit one request for the same issue. Submitting extra requests for the same issue creates extra work for our support agents and slows down response time for you and other users.
We want you to have an amazing experience with our customer support team.