Please note that all purchases in the Marketplace are non-refundable and non-cancellable.
These are the terms and conditions to which you agree when you place a purchase.
From the Marketplace TOS
You understand and agree that upon the earlier of (i) Your payment to Etison for a Template, or (ii) providing Etison Your credit card information and indicating Your desire to purchase a particular Template, that the purchase is non-refundable and non-cancellable. Etison has no obligation to refund Your purchase price under any circumstances, including without limitation based on Your dissatisfaction with the Template, Your non-use of the Template, Your inability to satisfactorily adapt the Template to Your business needs, Your inability to generate sales using the Template, or the fact that others are using the same or similar Template.
If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.